CURRENT Trading Conditions
updated 5th february 2021
From Tuesday 5th January, as we enter Lockdown #3, our doors will remain closed in compliance with government restrictions.
However, you can still ORDER ONLINE (24/7) FOR DELIVERY TO YOUR DOOR, OR FOR COLLECTION FROM OUR DOOR.
our click & collect hours are 10am-3pm daily (revised 05.02.21) but please ensure you have received your email notification that your order is ready to collect before heading to the shop.
also, please be aware that with more Residents working from home & in more restricted ways, our mail order service may be a little slower than we'd ideally like it to be. Please be patient with us & avoid sending us additional emails as this only causes further delays.
all visiting customers will need to follow these simple rules:
all customers will be required to wear a face mask / covering for the full duration of their visit (unless offcially exempt from doing so). This will continue to be the case for collection at the door. All Resident staff will wear masks for the click & collect service too.
please sanitise hands before collecting orders. Resident staff regularly wash and sanitise their hands & will sanitise before handling your orders. sanitiser will be provided. gloves & masks are also available upon request.
Please follow current guidlelines & respect each other's space. We may limit numbers outside the shop at busy times.
be patient & considerate
our customers have been incredible at keeping us busy throughout 2020 (for which we will be forever grateful) & the residents have been working super hard to keep everything running.
things are a long way from normal here & we are all a little bit broken. many of the team are working in new or constantly evolving roles. if we aren't quite as efficient or as on it as you've known us to be, just know that we are doing our absolute best in really tricky circumstances. please bear with us.
we will only be accepting card payments (preferably contactless). no cash payments will be accepted. all payments will need to be made online before visiting the shop.
please do not visit the shop if you are unwell / have been unwell recently. like you, we need to protect ourselves & our families & friends.
please be aware - ourselves, our supply chain & the Royal Mail troopers are all a little slower than usual at the moment. In order for us all to work safely, your parcels may take a bit of time to get to you.
not all the items on our website are in stock in the shop
if you are looking for a specific item, please check with us by phone or email [email protected] before placing your order.