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Resident Merch
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Have some burning questions?
Ordering
Postage & Delivery
Click & Collect
Events Information
Events - Instores
Events - Outstores
Accessibility Information
Gift Vouchers
Other Questions
Ordering
If I pre-order an item, am I guaranteed to get it?
If I pre-order an item, when do I pay for it?
If I pre-order an item, when will I receive it?
Why has my special edition not arrived yet?
If an item is listed online, is it in stock and ready to ship / collect?
If I order an item not currently in stock, how long will I have to wait?
Where can I find orders I placed on your previous website?
You have an event coming up with someone I really like, but I won’t be able to attend. Can you get my copy signed?
Why did the record I ordered arrive unsealed?
Can you ship my record outside of its sleeve?
Why can I not select pick up from shop?
I have an issue with my order. How can I resolve this?
Postage & Delivery
How is postage calculated?
If something is in my basket, is it secured?
How do you package parcels?
Will I be able to track my parcel?
When will my order ship?
Why hasn’t my pre-order shipped yet?
If I purchase a mixture of pre-orders and in stock items on the same order, will they all ship together?
Which company will be delivering my order?
Can I update my delivery address?
Can I combine my orders?
My order has been shipped - where is it?
My order is being returned to Resident Music because of an issue with the delivery company. What happens now?
For International Customers: Are you registered with any VAT schemes?
My order has shipped, but I have an issue not answered above. What do I do now?
Click & Collect
When can I collect my order?
How do I collect my order?
Can someone else collect my order for me?
I ordered something to collect. Can I get it shipped instead?
How long will you hold my order for?
I have an issue with my order. What do I do now?
Events Information
How do I gain entry to a Resident Music event?
What is DICE?
What if the event I want to go to is sold out?
Why does Resident Music put on these events?
Are event entries refundable?
Can I transfer an entry to a friend?
What is an "instore"?
What is an "outstore" / Album Launch Show?
Can I buy tickets to your events in store?
Do you sell gig tickets?
Events - Instores
What’s the age limit on an instore?
Where and when can I collect my album at an instore?
At what time do instores start?
At what time do instores finish?
Can I take photos at your instores?
Is my album bundle / ticket valid for more than one person?
Events - Outstores
What is the age limit for an outstore?
Where and when can I collect my album from my outstore bundle?
At what time do outstores start?
At what time do outstores finish?
Can I take photos at an outstore?
Is my album bundle / ticket valid for more than one person?
How many album bundles / tickets can I buy?
Accessibility Information
Accessibility Information
Gift Vouchers
Do you sell gift vouchers?
How long do your gift vouchers last for?
What can I spend my gift vouchers on?
Do you accept Record Tokens or Book Tokens?
Other Questions
Why are there some releases that are a different price online to in the shop?
If I change my mind about a purchase, what are my options?
Do you offer student / traders / blue light discount?
Are you hiring?
Do you take on students looking for work experience?
Do you accept cash?
Why is this item more expensive / cheaper than when I last looked at it?
The item I want was in the sale but is now full price. Can I still buy it at the sale price?
Is the signed book I want to buy signed to page or a signed bookplate?
I have an issue with an item I bought in the shop, but I am not local. How can I resolve this?
How is your merch sized?
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