We are the data controller with conduct of your personal information.
You can contact us
by email to [email protected]
or by post to
27-28 Kensington Gardens,
What personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using “Cookies”, which are data files that are placed on your device or computer and often include an anonymous unique identifier, and Log files, which track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
In addition to this, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers & PayPal, email address, and phone number. We refer to this information as “Order Information.”
How we use your personal information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
* Communicate with you
* Screen our orders for potential risk or fraud
* Provide you with information or advertising relating to our products or services, provided that you have consented for this information can be used in this way.
* We use the Device Information that we collect to help us screen for potential risk and fraud and more generally to improve and optimize the Site.
* We monitor site traffic and behaviours with Google Analytics
Who your information is shared with
We share your Personal Information with third parties to help us use your Personal Information, as described above. Please note that we never share your personal information with third parties for them to advertise to you. Your information is only ever shared so that we can deliver on what we promise, and we never sell information.
We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Examples of the kind of third parties we work with are:
* IT companies.
* Operational companies (EG couriers for your purchase).
* Direct marketing companies who help us manage our electronic communications with you (EG the companies involved in direct marketing, see below. Your information will only ever be used in accordance with your preferences)
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We at times run targeted advertising.
We use iContact to manage all of our direct marketing.
To opt out of this marketing, you can
* Click the ‘unsubscribe’ or ‘manage my preferences’ link in any email communication that we send you.
* email us on [email protected]
Occasionally, there is a slight delay and you may still receive a limited number of emails after opting out. Please contact us on the email above if you have attempted to remove yourself from our marketing and you are still being contacted.
A note on Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Under UK data protection law you have the following rights:
(a) The right to be informed about what we do with your information. This Policy provides you with this information.
(b) If we are processing your data on the basis of your consent then you have the right to withdraw that consent at any time. Consent can be withdrawn by and notifying us using the details set out at the start of this policy. Consent to marketing communications can be withdrawn by following the steps outlined in that communication, such as clicking the ‘unsubscribe’ link in the marketing emails we send.
(c) The right to access a copy of your information which we hold. This is called a ‘data subject access request’. Additional details on how to exercise this right are set out in the ‘Access to Information’ section below.
(d) The right to prevent us processing your information for direct marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting us using the details set out at the start of this policy.
(e) The right to object to decisions being made about you by automated means. We will inform you if your information is subject to automated processing.
(f) The right to object to us processing your personal information in certain other situations.
(g) The right, in certain circumstances, to have your information rectified, blocked, erased or destroyed if it is inaccurate.
(h) The right, in certain circumstances, to claim compensation for damages caused by us breaching data protection law.
(i) The right, in certain circumstances, to request that we erase, rectify, cease processing and/or delete your information.
You have the general right to complain to us in the first instance if you are not happy with how we are processing your personal information. If you would like to complaint, please contact us using the details set out at the start of this Policy. If you are not satisfied by our response then you can complain to the Information Commissioner’s Office (ICO) via www.ico.org.uk
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Access to information
Under data protection law you can exercise your right of access by making a written request to receive copies of some of the information we hold on you. You must send us proof of your identity, or proof of authority if making the request on behalf of someone else, before we can supply the information to you. Requests should be sent to us using the contact details set out at the start of this policy.
You do not need to pay a fee to exercise this right unless you are requesting copies of documents you already possess, in which case we may charge our reasonable administrative costs. We are also allowed to charge you for our reasonable administrative costs in collating and providing you with details of the requested information which we hold about you if your request is clearly unfounded or excessive. In very limited circumstances, we are entitled to refuse to comply with your request if it is particularly onerous.
In certain circumstances, you are entitled to receive the information in a structured, commonly used and machine-readable form.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
When you make a query to us over email, we will maintain your query for our records unless and until you ask us to delete this information.