terms & conditions
+ what's an outstore?
please read the following before placing your order:
> an “outstore” is a promotional show that we host in a venue when the artist booked will attract a crowd too large to host in the shop.
> the shows are generally shorter than a “normal” show & are often played in a more stripped back or acoustic manner. they are special fan events that offer the chance to see an artist in a more intimate space that they would usually play.
> this event will not have printed tickets. when you purchase a ticket, you will be agreeing to us passing on your details to seetickets in order for them to send you an e-ticket a few days before the event. this will be a one-off occurrence and your details will not be retained. if you do not want this to take place, please contact us as soon as you place your order on [email protected]
> "ticket only purchases" are strictly 1 per person - multiple orders will be refunded.
> you will receive an automated confirmation that your order has gone through, followed by another confirmation within 24 hours once we’ve added you to the guestlist (please double check your email address is correct when placing your order and check your spam folder before contacting us if you don’t receive this confirmation).
> tickets are not physical. the venue will be issuing e-tickets via seetickets. if you plan on ordering a ticket only option, please select 'pick up in shop' as your checkout option (even though you won’t actually need to collect the ticket from the shop – our website just doesn’t have an option to reflect this). > please read all subsequent communication you receive from us in case we need to update you on anything or notify you of any changes to the advertised show.
> we cannot process any exchanges for your album after the event.
> please arrive in plenty of time to get into the venue (there may be queues or extra procedures in place), buy a drink, put your coat in the cloakroom etc. the artist will be on stage promptly.
> please check the age limit of the show before purchasing tickets for anyone under 18. please bring id if you think you might need it to get served at the bar.
> all copies of the album need to be collected from resident (27-28 kensington gardens, brighton, bn1 4al) within a month after the show has taken place, as we do not have room to store stock long term. any uncollected items will be disposed of (in a kind & ethical manner!) – or more likely donated to a good cause.
please email [email protected] if you can't find the answer to your query on the information provided here.
>> As you may be aware, these intimate fan shows are generally booked in order to help reach maximum profile & sales for the artist in the week of their album release. It’s surprising what a strong chart position can do for an act in terms of helping to secure future bookings / promotion / success. We want to make it our mission to help the acts we book achieve the best possible chart position we can. Ideally the top spot! The more albums we sell, the higher the chart position & the more of these special events we get offered in the future.
If when you book for this show you choose the ticket only option (which we have to offer in order to comply with chart regulations), you will obviously gain entry to the show & will no doubt have a brilliant time. But you will not be supporting the artist’s album campaign or increase their chart position. So, we would always urge you to bear this in mind & where possible, please purchase an album bundle over the ticket only option. The price difference is kept as small as possible. Every album counts & every album sold will help them get where they want to be. Show them your love - be a super supportive fan – opt for an album bundle for just a few quid extra! <<